Contact & Support

Need any help with UDP Access?
First, we encourage you to check our HELP section. If you cannot find answers to your questions on this page or want more information about UDP products, please contact us and we will get back to you as soon as we can.

UDP Integral Customer Service Centers around the globe


UDP Integral Customer Service Center (CIAC)
Magdalena No. 211
Col. del Valle, C.P. 03100
Del. Benito Juárez, Mexico City.

Telephone (01-55) 1087-8484 (option 2 platforms)
Monday to Thursday 08:00 to 19:00*
Friday 08:00 to 17:30*
*All times are Central Mexican Time. If your call is out of our service hours, we encourage you to leave a voicemail and one member of our team will contact you as soon as possible.


“Colombia”Colombia & “Ecuador”Ecuador

Customer Service Telephone: 01 8000 429 191


Customer Service Center
Telephone 6003811312
Monday to Friday 08:30 to 18:30



ICT Support Team
Telephone (+51-1) 6148900 - ext. 5152
Monday to Friday 09:00 to 17:30